At Praemium, we prioritise the security and privacy of our users across various platforms, including mobile devices and internet connections. This security statement builds upon our commitment to ensure a high level of privacy, security and protection of your personal information when you connect to our website or use our digital portals. However, no measures can guarantee complete protection, and Praemium will not be responsible for any loss if our measures fail or are breached.
Website Privacy and Security Statement
Praemium is committed to protecting the privacy of our website users. We understand and appreciate that visitors to, and users of, this website, are concerned about their privacy and the confidentiality and security of information they provide to us. We reserve the right, at our discretion, to modify or remove portions of this internet privacy and security policy at any time.
As a general rule, we do not collect personal information about you when you visit our site. When you visit our site to read or download information, our web measurement tool and Internet Service Providers record only anonymous information for statistical purposes including:
- your server and IP address
- the name of the top-level domain (for example, .gov, .com, .edu, .au)
- the type of browser used
- the date and time you accessed the site
- the pages accessed and documents downloaded
- the previous site you visited
- These statistics provide information to assist us to make improvements to the content and structure of our website. We may also collect personal information that you choose to give us via online forms or by email.
Your email address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent, unless required by law. Email messages may be monitored by our information technology staff for system troubleshooting and maintenance purposes.
Cookies are text files that a website can transfer to your computer when you access information on that site. Cookies allow websites to recognise you as you browse their website. Praemium uses analytics to gather statistics about how the website is accessed. The information generated by the cookie about your use of the website will be transmitted to and stored by Microsoft on servers located outside of Australia. No personally identifying information is recorded or provided to Microsoft.
Web server log files
When you access our website, our web server makes a record of your visit and logs the following information for statistical purposes only such as:
- The type of browser you are using
- Your traffic patterns through our site including
- The pages you accessed and documents downloaded
- The referring page
- Your internet address accessing our site
- No attempt is or will be made to identify users or their browsing activities except in the event of an investigation. In that event, it is possible that a law enforcement agency may exercise a warrant to inspect activity logs.
Use and disclosure
We will only use personal information collected via our website for the purposes for which it was given to us and for related, internal management purposes. We do not share personal information about you with other third parties, organisations or anyone else unless one of the following applies:
- you have consented
- you would expect us to, or we have told you we will
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody’s life or health
- the disclosure is reasonably necessary for law enforcement, or for the protection of public revenue.
We take strong precautions to protect your data from loss, unauthorised access, use, modification or disclosure, and against other misuse. However, this site does not provide facilities for securely transmitting information across the Internet.
Links to other sites
This website contains links to other websites. Praemium is not responsible for the content and privacy practices of other websites.
Phishing activity and website cloning
Financial scams are growing more sophisticated every year. Website cloning is a method where cyber criminals create nearly identical websites to mirror original ones out of malicious motives. The branding devices and content may be identical to a legitimate website. You may receive an email with a link to the “cloned” website. Ensure the URL of the site matches the name of the company and if in doubt contact Praemium directly to verify. Praemium will never ask to you provide financial or sensitive details via email. Communications to investors will be done via the adviser or the Investor Portal.
We encourage the use of strong, unique passwords across all platforms, including mobile devices and web browsers. We employ secure encryption methods to protect your login credentials and do not store plain-text passwords.
We recommend that you enable two-factor authentication (2FA) which is a two-step verification process, i.e. a password and a text code.
A password should have a minimum of eight characters, be as meaningless as possible and use uppercase letters, lowercase letters, special characters and numbers. You could use a Password Manager to generate a strong complex password.
Do not give out your password to anyone. Be wary of unsolicited calls or emails requesting personal information or card numbers. No one from Praemium should ask you to disclose your password.
Notify Praemium immediately if you become aware or suspect that your password has become known or used by someone else.
Never change security details such as your password in a public place or on a public computer.
Do not leave your computer unattended if you are still logged on.
Always log out from your Praemium account when you have finished and close the browser.
Use only computers that have current anti-virus software installed.
Seek professional advice if you are unsure of any of the above.
Do not open email attachments from unknown sources.
Email is one of the prime causes of malicious viruses. Regardless of how enticing the 'subject' or attachment may look, be cautious. Any unexpected email, especially those with attachments (from someone you may or may not know), could contain a virus and may have been sent without that person's knowledge from an infected computer. Should you receive an email of this kind and you are doubtful of its legitimacy, delete it.